Transportation CSR, Drayage & Intermodal
Overview
You will own customer accounts and coordinate shipments from pickup to delivery in a high-volume logistics environment. You'll work with Dispatch, drivers, warehouses, Port Houston, and rail terminals to ensure on-time performance. This role is the bridge between customers and operations, so you'll solve issues in real time. You'll use VI Software for tracking and documentation. Your work directly impacts customer retention and operational efficiency.
What You'll Do10
- 1Serve as the primary contact for assigned customer accounts, building trust through proactive updates and follow-through.
- 2Coordinate transportation requests and schedule shipments to meet customer deadlines, using VI Software to track progress.
- 3Communicate status, delays, and exceptions to customers within minutes of any change, ensuring zero surprise events.
- 4Align with Dispatch to confirm accurate load details and appointment times for every driver.
- 5Coordinate with warehouses, Port Houston, rail terminals, and customer sites to avoid detention and demurrage.
- 6Monitor all shipments from pickup to delivery, flagging risks before they become service failures.
- 7Enter shipment data into VI Software with 99% accuracy, including accessorial charges and documents.
- 8Resolve issues with billing and invoicing by partnering with the Billing team on discrepancies.
- 9Maintain compliance records and documentation in line with company and customer requirements.
- 10Participate in daily planning meetings to align with operations and anticipate capacity needs.
Requirements8
- 12+ years in transportation, logistics, or supply chain customer service.
- 2Experience with drayage, intermodal, or port operations preferred.
- 3High school diploma or GED
- 4Proficiency in Microsoft Office and VI Software or similar TMS.
- 5Bilingual (English/Spanish) preferred.
- 6Strong written and verbal communication skills.
- 7Track record of managing multiple priorities under tight deadlines.
- 8Problem-solving mindset with a service-first approach.
Salary Insight
$46 - $52k per year
Location
Required Skills
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