Supervisor, customer experience - retail operations AAFES
Overview
Own a team delivering extraordinary customer experiences in a high volume retail environment at the Phoenix base store. Lead scheduling, performance management, and engagement initiatives to meet department and store sales goals. Respond to and deescalate customer issues to ensure correct and timely resolution. Be part of a culture focused on accountability and development while leveraging technology to support everyday tasks.
What You'll Do10
- 1Lead a team of customer experience associates to exceed customer expectations
- 2Develop and manage schedules to align with store needs and sales goals
- 3Establish clear performance expectations and coach for accountability
- 4Respond quickly to customer issues and deescalate when needed
- 5Greet customers and provide authentic, helpful service
- 6Identify opportunity areas using business knowledge and follow up on improvements
- 7Ensure customers have an extraordinary shopping experience
- 8Promote a positive, customer centric culture
- 9Cross-train and support other store areas as needed
- 10Maintain compliance with company policies and procedures
Requirements5
- 1High school diploma or equivalent
- 2Retail supervisory experience preferred
- 3Excellent communication and customer service skills
- 4Basic computer skills and cash handling experience
- 5Willingness to cross-train and work weekends and varied shifts
Salary Insight
$37 - $52k per year
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