Food Service Foreman, DoD Exchange & Customer Experience
Overview
Owns and leads a team delivering extraordinary customer experiences in a food service setting for DoD Exchange. Scales daily and weekly workloads to hit department and store sales goals while driving customer engagement. Builds schedules aligned with customer and business needs and fosters accountability through clear expectations and performance management on service and engagement behaviors. Responds quickly to deescalate negative experiences and empowers the team to make things right for our customers.
What You'll Do10
- 1Lead a culture of accountability through clear expectations and performance management
- 2Plan and execute daily/weekly workloads to deliver on sales goals and customer engagement
- 3Create schedules aligned with customer and business needs
- 4Deescalate negative customer experiences and empower teammates to resolve issues
- 5Ensure customers have an extraordinary experience while shopping
- 6Greet customers with eye contact and a friendly, authentic demeanor
- 7Foster a positive team and customer-centric culture
- 8Troubleshoot opportunity areas using business knowledge and follow-up on improvements
- 9Maintain brand knowledge and communicate with customers effectively
- 10Cross-train and adapt to other areas of the store as needed
Requirements10
- 1Able to lift up to 50 pounds
- 2Able to learn and adapt to current technology needs
- 3Able to think quickly to answer customer questions
- 4Able to take initiative
- 5Able to lead teams to meet organizational objectives
- 6Excellent attention to detail
- 7Willing to cross-train
- 8Excellent communication skills
- 9Basic computer skills
- 106 months food supervisory experience required
Salary Insight
$24 - $28k per year
Location
Required Skills
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