Store Manager Job at Sur La Table | Retail Management
Overview
You will run a Sur La Table store, owning sales, team leadership, and customer experience across a location with annual revenue in the millions. Your primary focus is driving retail performance and culinary class sign-ups through a high-performing team. You will lead a staff of 15-20, coordinate with district leadership, and uphold the #bestincenter service standard. This role stands out for its blend of retail operations and culinary education, requiring you to balance P&L management with hands-on coaching.
What You'll Do10
- 1Recruit, develop, and retain a high-performing team to meet business needs and reduce turnover in the first 90 days.
- 2Coach and inspire associates to exceed performance expectations, using regular feedback and development plans.
- 3Conduct performance evaluations and create growth plans for each direct report within the first quarter.
- 4Represent the brand by creating memorable, educational experiences that drive repeat visits and loyalty.
- 5Stay current on products and culinary trends through training and self-study to maintain expertise.
- 6Lead a customer-focused culture, resolving concerns promptly to maintain satisfaction and positive Google reviews.
- 7Develop strategies for merchandising, marketing, and customer engagement to exceed sales and financial goals.
- 8Monitor daily KPIs like second-class sign-ups, conversion rates, and average transaction value to optimize performance.
- 9Oversee daily operations, ensuring compliance with policies, accurate inventory, and minimized shrink.
- 10Maintain employee records, including time and attendance, food safety certifications, and ensure wage and hour law compliance.
Requirements9
- 13+ years of retail management experience, preferably in specialty or culinary retail.
- 2Proven track record of achieving sales and motivating high-performing teams while meeting operational goals.
- 3Strong leadership skills with the ability to inspire, develop, and retain a high-performing team.
- 4Excellent communication, problem-solving, and decision-making abilities.
- 5Passion for community engagement and providing exceptional customer experiences.
- 6Proficiency in Microsoft Office and retail management systems preferred.
- 7Must be 21 years or older at time of employment.
- 8Ability to stand for up to 5 hours and lift 50 lbs.
- 9Flexible schedule including nights, weekends, and holidays, with workweeks of 46-48 hours.
Salary Insight
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