Resident Chef, Cooking Class Instructor & Kitchen Manager
Overview
As Resident Chef at Sur La Table, you own the in-store culinary program, guiding 6-8 cooking classes weekly for up to 58 stores nationwide. You lead a high-performing culinary team, drive sales through engaging classes, and uphold the #bestincenter customer experience standard. Working onsite in San Francisco, you blend culinary expertise with business acumen to grow second-class sign-ups, retail sales, and customer loyalty. This role pairs teaching with operational leadership, from inventory to food safety compliance, making a direct impact on store success.
What You'll Do9
- 1Recruit, mentor, and retain a high-performing culinary team, conducting regular performance reviews and development plans.
- 2Lead cooking classes following provided recipes and game plans, holding associates accountable for quality execution.
- 3Partner with store leadership to increase foot traffic through cooking classes, private events, and community engagement.
- 4Analyze daily KPIs, including second-class sign-ups and conversion rates, to adjust strategies and meet sales goals.
- 5Oversee customer feedback on Google reviews, addressing issues to maintain high satisfaction and loyalty.
- 6Maintain inventory accuracy, minimize shrink, and control supply costs while ensuring food safety and health code compliance.
- 7Ensure compliance with alcohol regulations, including age verification, when handling liquor, wine, or beer.
- 8Model Sur La Table SOPs, communicating policies to associates and enforcing consistent adherence.
- 9Track employee records, including time and attendance and food safety certifications, while adhering to wage and hour laws.
Requirements10
- 11-2 years experience as a culinary instructor.
- 23-4 years of progressively responsible kitchen management experience.
- 3Valid Food Manager Certification.
- 4Culinary degree strongly preferred; equivalent experience considered for exceptional candidates.
- 5Must be 21 years or older at time of employment.
- 6Proven track record in achieving sales goals and motivating high-performing teams.
- 7Strong leadership, communication, problem-solving, and decision-making abilities.
- 8Passion for community engagement and delivering exceptional customer experiences.
- 9Proficiency in Microsoft Office Suite and retail systems preferred.
- 10Ability to stand up to 5 hours, lift 50 lbs, and work flexible hours including nights, weekends, and holidays.
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