Store Floor Lead (Sur La Table)
Overview
Sur La Table seeks a dynamic Store Floor Lead to drive exceptional customer experiences and operational excellence across more than 58 stores. This leadership role inspires teams delivers seamless shopping journeys and fuels digital growth while embodying the #bestincenter standard.
What You'll Do11
- 1Lead the sales floor and oversee daily operations as Manager on Duty (MOD)
- 2Provide real-time coaching to elevate associate performance and engagement
- 3Communicate performance insights directly to General Manager or Store Manager
- 4Support onboarding and development of new team members
- 5Represent Sur La Table brand by creating educational memorable guest experiences
- 6Maintain product expertise and pursue continuous learning opportunities
- 7Champion a customer obsessed culture through proactive issue resolution
- 8Drive sales targets by identifying customer needs and offering tailored solutions
- 9Manage inventory accuracy through receiving MOS RARs and stock replenishment
- 10Ensure compliance with wage laws and accurate timekeeping via SLT policy
- 11Enforce SOPs and train associates on policies and procedures
Requirements6
- 15+ years building retail operations with proven leadership in specialty or culinary environments
- 21 year management experience preferred
- 3Strong leadership skills to inspire and develop high-performing teams
- 4Excellent communication and problem-solving abilities
- 5Passion for community engagement and exceptional customer service
- 6Proficiency in Microsoft Office and retail management systems required
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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