Sr. Customer Service Representative Waters Corporation
Overview
Senior Customer Service Representative leading independent support within fast-paced Order Services environment. Own high-volume order processing while driving quality and efficiency. Collaborate cross-functionally to exceed internal and external satisfaction standards.
What You'll Do11
- 1Enter Sales Orders for Waters consumables and spares
- 2Prepare Quotations Return Authorizations and Credits
- 3Collaborate with teammates and business partners to maintain procedures policies systems
- 4Resolve order processing issues regarding pricing product availability inventory terms delivery expectations
- 5Communicate effectively with internal and external customers via email and phone
- 6Maintain accurate sales records using desktop applications
- 7Implement solutions leveraging EDI knowledge
- 8Support SAP initiatives where applicable
- 9Drive process improvements through data analysis and feedback integration
- 10Mentor junior representatives through knowledge sharing
- 11Ensure compliance with Sarbanes Oxley Guidelines and ISO Work Instructions
Requirements11
- 15+ years Customer Service Experience in Order Management
- 2Strong verbal and written communication skills
- 3Professional telephone manner
- 4Solid interpersonal and problem-solving abilities
- 5Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions
- 6Prior experience with Electronic Data Interchange (EDI)
- 7Familiarity with Microsoft Office Suite
- 8Experience with SAP systems preferred
- 9Diversity oriented work environment
- 10Commitment to continuous improvement
- 11Ability to thrive in demanding environments
Salary Insight
$44 - $74k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
6206 Augusta Life Sciences US OpCo I LLC
VerifiedSenior EHS Specialist Waters
Lead development of comprehensive environmental health and safety programs ensuring regulatory compliance across facilities. Foster safe work environments and reduce environmental impact through proactive management and continuous improvement.
Express Employment
VerifiedCustomer Service Specialist, Manufacturing & ERP Systems
Own order management for key customers in a manufacturing environment, ensuring on-time delivery and clear communication. Coordinate with internal purchasing and external vendors to align expectations. Resolve inquiries and provide product and technical support. This role requires ERP proficiency and thrives on cross-functional collaboration. Outlook and ERP systems are central to daily work. You will directly impact customer satisfaction and operational efficiency. Join a team that values precision and proactive communication.
Robert Half
VerifiedSr Customer Service Rep, Accounting & Order Management
You will serve as the Sr Customer Service Rep for a high-volume operation in Lowell, Massachusetts, combining administrative precision with responsive service. You will own the full lifecycle of customer orders, from quotation requests to returns and credits, ensuring accuracy and timeliness. Working cross-functionally with product line leadership and internal departments, you will resolve routine issues directly and escalate complex matters. This role stands out for its blend of accounting support and customer-facing problem-solving, with hands-on use of QuickBooks and SAP.
Water Technologies
VerifiedField Service Representative, Water Treatment Systems
You will own field operations for water treatment systems across industrial customer sites, ensuring uptime and contract compliance for reverse osmosis, media filtration, and softening. You will troubleshoot, maintain, and test equipment while partnering with customer teams to meet water quality specs. This role demands hands-on mechanical and electrical skills, safety discipline, and the ability to work independently in varied industrial settings. You will directly impact water sustainability for a global environmental leader.
Select Corporation
VerifiedCustomer Service Data Entry Sales Representative
The role owns customer interactions and supports Sales operations by processing orders and providing product information. This position drives customer satisfaction through accurate data handling and efficient order fulfillment.
Kelly Services
VerifiedCustomer Support Representative, Order Management & SAP
You will own order processing and customer issue resolution for a standard account base, ensuring accuracy and timely follow-up on SAP transactions. You act as the communication bridge between customers, sales, and internal teams like Product Management, Quality, and Warehousing, handling credits, debits, returns, and Quality Notification Claims. Your work keeps customer satisfaction high in a role that balances detail with speed, and you'll support import/export accounts with minimal supervision. This position offers the chance to build deep SAP expertise while collaborating across departments to solve real customer problems.