Solutions Engineer, IoT & eSIM Technology
Overview
Own the technical win for Teal's global IoT and eSIM platform, partnering with Account Executives to secure revenue from EV charger makers, drone operators, and telematics providers. You will architect complex connectivity solutions, lead deep discovery calls, and drive proofs of concept. As a Tier 3 escalation point, you will solve the hardest platform issues alongside Support and Engineering. This role blends technical depth, customer obsession, and commercial acumen, with direct impact on product roadmap and revenue.
What You'll Do8
- 1Partner with Account Executives on technical discovery calls to map customer use cases to eSIM and IoT capabilities.
- 2Design end-to-end solutions using our connectivity management platform and REST APIs, creating architecture diagrams and data flow models.
- 3Build custom demonstrations tailored to verticals like EV charging, logistics, or smart metering, highlighting GSMA standards.
- 4Lead customer Proofs of Concept (PoCs) as the primary technical advisor, managing evaluation success criteria.
- 5Serve as Tier 3 escalation for Support on complex issues requiring deep 3GPP and eSIM expertise.
- 6Drive technical sections of RFPs, RFIs, and security questionnaires, shaping proposals with clear technical wins.
- 7Feed field insights to Product and Engineering teams to influence the platform roadmap.
- 8Troubleshoot API integration issues using Postman, diagnosing multi-layered problems with a methodical approach.
Requirements7
- 13-5+ years in a customer-facing technical role such as Solutions Engineering, Sales Engineering, or Technical Account Management.
- 2Strong practical knowledge of the cellular ecosystem including MNOs, MVNOs, and 3GPP core network elements.
- 3Deep technical understanding of eSIM architecture and GSMA standards, specifically SGP.02 and SGP.32 provisioning flows.
- 4Hands-on experience with REST APIs, including building demos and troubleshooting calls with Postman.
- 5Proven diagnostic skills for complex, multi-layered technical problems, with ability to isolate root causes.
- 6Experience managing multi-stakeholder technical evaluations (PoCs) with diverse internal and external teams.
- 7Exceptional communication and presentation skills, simplifying complex technical ideas for business audiences.
Salary Insight
Salary not disclosed in listing
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