Solutions Architect AppleCare Diagnostics and Repair
Overview
Design and lead the technical foundation for field service diagnostics and repair tools. Shape tools that enable fast reliable customer support. Drive innovation through cross-functional collaboration.
What You'll Do11
- 1Own technical direction for designing qualifying hardware and software diagnostic repair tools
- 2Translate stakeholder needs into clear technical requirements
- 3Collaborate with product development teams to establish design parameters
- 4Propose documentation for new diagnostic and repair tool designs
- 5Coordinate with cross-functional teams to refine and implement tool designs
- 6Partner with UX designers to ensure seamless system integration
- 7Develop and approve qualification plans to validate design quality and performance
- 8Lead large-scale systems design initiatives
- 9Manage complex cross-functional projects through ambiguity
- 10Communicate technical concepts clearly to diverse audiences
- 11Drive continuous improvement of diagnostic processes
Requirements11
- 1Master's degree in Computer Science or related field
- 2Background in large-scale systems design hardware diagnostics and performance tuning
- 3Familiarity with qualification and validation methodologies for diagnostic tools
- 4Minimum Bachelor's degree in Computer Science Engineering or related field
- 58+ years experience in solutions architecture engineering
- 6Ability to translate customer needs into high-level technical designs
- 7Working knowledge of product development lifecycles and client-server design principles
- 8Proven track record of leading complex technical projects
- 9Strong analytical mindset and problem-solving skills
- 10Excellent communication abilities across technical and non-technical audiences
- 11Experience with AWS Certified solutions
Salary Insight
$185 - $325k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Apple
VerifiedHealth Sensing Hardware Engineering Program Manager Apple
Lead the design integration and launch of innovative health sensing technologies for Apple Health features such as heart rate blood oxygen ECG and cycle tracking. Drive exceptional user experiences by developing next generation health sensing solutions. Shape the future of wearable health technology at Apple.
NTT America, Inc.
VerifiedSenior Solutions Architect | Cloud & Enterprise Architecture
You will own the architectural vision for complex client solutions, designing cloud-based and on-premises components that scale to enterprise demands. Working within a $30+ billion global technology leader, you will collaborate with cross-functional teams including sales, product, and delivery to shape strategies. Your expertise in TOGAF, Zachman, and Cisco CCIE will drive innovation and mentor junior architects. This role differentiates with direct client engagement and a hybrid work model in San Jose, California.
SMS INFOCOMM CORPORATION
VerifiedFailure Analysis Engineer
Lead first level failure analysis on returned servers and workstations. Document root cause findings and communicate them internally and with clients. Own investigations that drive improvements. Scale processes to handle high volume of incidents. Drive proactive measures to prevent future issues. Bold technical expertise in hardware diagnostics and system repairs.
Apple
VerifiedSenior Project Manager - Digital Support (ASO)
Senior Project Manager leading digital support initiatives at Apple Store Online focusing on scalable efficient customer-centric solutions. This role drives transformation across retail customers and call center specialists.
AppleOne
VerifiedData Center Server Build Technician Role at AppleOne
AppleOne seeks skilled technicians to own enterprise server infrastructure across multiple data centers. Professionals will deploy and maintain physical servers while collaborating with cross-functional teams to ensure mission-critical operations. This position emphasizes hands-on hardware expertise and operational excellence.
Apple
VerifiedPower Integrity Engineer, iPhone Hardware
You will own power distribution network design and analysis for iPhone products, modeling DC-DC converters and optimizing system performance. You will collaborate with cross-functional teams on Power Architecture, Electrical, and Thermal engineering. This role blends hands-on simulation, board-level validation, and system bring-up in a fast-evolving hardware environment. You will shape the power delivery of Apple's most iconic devices.