Sleep Expert Sales Associate, Mattress Firm Atlanta
Overview
You will own the in-store customer journey as a trusted sleep authority, driving sales and building loyalty at Mattress Firm. You join a team that values expertise and customer focus, with uncapped commissions and 401(k) matching. This role differs by combining technical product knowledge with omnichannel selling, backed by on-the-job training and development programs.
What You'll Do7
- 1Build customer relationships from first hello to post-purchase follow-up, resolving issues and sending delivery reminders.
- 2Execute Mattress Firm selling programs using digital tools to support a seamless omnichannel experience.
- 3Serve as the go-to expert on mattress technology and product details, translating features into sleep benefits.
- 4Drive individual sales KPIs while embodying company values and supporting team initiatives.
- 5Monitor competitor ads and services to sharpen your sales pitch and stay ahead.
- 6Leverage social media to boost brand awareness and drive store traffic.
- 7Handle physical demands of the role, including lifting, pushing, or pulling 50+ pounds.
Requirements6
- 11+ years in retail sales or customer service, preferably in mattresses or home furnishings.
- 2Proven ability to meet or exceed sales targets, with a track record of building repeat business.
- 3Strong verbal communication and active listening skills to assess customer needs.
- 4Comfort using tablets, POS systems, and digital catalog tools.
- 5Flexibility to work weekends, evenings, and holidays as retail schedule demands.
- 6Legal authorization to work in the United States without sponsorship.
Salary Insight
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