Shift Leader, Pizza Delivery & Team Management
Overview
Shift Leaders at Domino's Pizza run the store during high-volume shifts, owning service speed, food quality, and team coordination. You'll support the Manager on Duty, handle cash and inventory, and keep both front and back of house running. This role builds leadership skills in a fast-paced food service environment with a globally recognized brand.
What You'll Do10
- 1Lead the shift team, supporting the Manager on Duty and assigning daily tasks to ensure smooth operations.
- 2Deliver excellent customer service, greeting guests, taking orders via phone and counter, and promoting menu specials.
- 3Master the POS system to process orders and handle cash and credit transactions accurately.
- 4Oversee cash management: count down registers, track cash and coupons, and prepare daily reports.
- 5Maintain food quality and safety by following procedures for preparation, assembly, and presentation.
- 6Control waste and costs by adhering to waste tracking and food/labor best practices.
- 7Assist with inventory control, stock ordering, and ensuring supply levels are maintained.
- 8Resolve customer complaints promptly and professionally to ensure satisfaction.
- 9Cross-train and coordinate scheduling with team members for seamless shift coverage.
- 10Perform additional tasks as needed, including assembling boxes and preparing food items.
Requirements8
- 11+ year experience in a fast-paced food service or retail environment.
- 2Ability to pass applicable company background checks.
- 3Strong communication skills for customer interaction and team coordination.
- 4Proficiency in basic math to handle cash and make accurate change.
- 5Ability to multi-task and prioritize in a dynamic environment.
- 6Comfort using a computer keyboard or touch screen to enter orders.
- 7Capability to work independently and as part of a team.
- 8Leadership potential and the ability to motivate team members.
Salary Insight
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