Shift Leader, Pizza Delivery & Customer Service
Overview
As a Shift Leader at Domino's Pizza, you own the store's daily operations during your shift, managing a team of 5-10 crew members and ensuring $2,000-$4,000 in sales per shift. You oversee the Point of Sale (POS) system, handle cash management, and drive food quality standards. You report directly to the Manager on Duty (MOD) and serve as the go-to person for team questions and customer issues. This role builds your leadership skills in a high-volume, customer-focused environment, with potential to grow into an assistant manager role.
What You'll Do10
- 1Lead the shift by directing team members and coordinating tasks to meet sales and service goals.
- 2Greet customers in person and by phone, taking orders accurately and suggesting up-sell items to increase ticket size.
- 3Master the POS system to process orders, handle cash and credit transactions, and run daily reports.
- 4Oversee cash management by counting down registers, tracking coupons, and ensuring accountability.
- 5Maintain food quality and safety by following procedures for safe food preparation, assembly, and presentation.
- 6Manage inventory by tracking waste, conducting stock counts, and ordering supplies as needed.
- 7Resolve customer complaints promptly and professionally to maintain high satisfaction.
- 8Cross-train team members and coordinate schedules to ensure smooth shift transitions.
- 9Clean and stock workstations, assemble boxes, and prep ingredients to keep the store ready.
- 10Support the MOD with pre-close functions and daily job assignments.
Requirements9
- 11+ years of experience in a restaurant or retail environment, with some leadership exposure.
- 2Ability to pass company background checks.
- 3Strong communication skills to interact with customers and team members.
- 4Proven ability to multi-task and prioritize in a fast-paced setting.
- 5Comfortable using a computer keyboard or touch screen for order entry.
- 6Basic math skills to handle cash transactions and make change accurately.
- 7Ability to lead and motivate a team of 5-10 people.
- 8Flexibility to work evenings, weekends, and holidays as needed.
- 9High school diploma or equivalent preferred.
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