Shift Leader, Domino's Pizza Restaurant Management
Overview
As a Shift Leader at Domino's, you own the store during your shift, coordinating a team of 5-10 crew members to deliver pizza orders in under 30 minutes. You will lead daily operations, manage cash, and ensure food quality while driving sales and customer satisfaction. Working alongside the Manager on Duty, you'll master POS systems and inventory control. This role offers growth into management within a globally recognized franchise that serves the President of the United States.
What You'll Do10
- 1Lead the shift team, assigning tasks and coordinating schedules to hit service and sales targets during high-volume hours.
- 2Drive customer satisfaction by greeting guests, taking orders, and resolving complaints on the spot.
- 3Manage cash flow: count down registers, track cash and coupons, and process daily reports with POS systems.
- 4Oversee food quality and safety, following procedures for preparation, assembly, and presentation of pizza and other menu items.
- 5Control waste and labor costs by adhering to tracking procedures and best practices.
- 6Upsell additional products to boost average ticket size.
- 7Train and cross-train team members for seamless service.
- 8Handle inventory control and stock ordering with management.
- 9Maintain cleanliness and organization in FOH and BOH areas, including pre-close duties.
- 10Assemble boxes, affix labels, and prep ingredients as needed.
Requirements10
- 11+ year experience in food service or retail leadership.
- 2Ability to pass company background checks.
- 3Excellent written and verbal communication for team and customer interactions.
- 4Strong multitasking skills in a fast-paced environment.
- 5Capability to adjust to changing priorities and work independently or with a team.
- 6Proficiency with computer keyboards, touch screens, and POS systems.
- 7Basic math skills for cash handling and order accuracy.
- 8Ability to stand for extended periods and lift up to 25 pounds.
- 9Must be at least 18 years old.
- 10Food handler certification or willingness to obtain within 30 days.
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