Services Coordinator II, Affordable Housing
Overview
You will own resident services at Country Hills, a family property in San Jose, delivering programs that build stability and opportunity for 200+ households. You will lead after-school, summer, ESL, health, and financial empowerment initiatives, coordinating with partners and property management. Your work directly supports MidPen's mission of social, economic, and racial equity. This role stands out for its bilingual requirement (English/Spanish), full-time schedule with one evening per week, and hourly pay of $31.54-$35.48.
What You'll Do8
- 1Deliver onsite programs at Country Hills to meet internal standards and regulatory expectations, adapting content to resident needs.
- 2Conduct door-to-door, phone, and email outreach to increase resident awareness and participation in services.
- 3Build and manage partnerships with local service providers to expand program offerings and resource access.
- 4Provide individualized support and service coordination, including referrals and enrollment assistance for specialized programs.
- 5Maintain accurate property-level records, entering and tracking all service activities daily, weekly, and monthly in Salesforce and Microsoft Office.
- 6Model leadership and a can-do attitude, fostering collaboration with property management and team members.
- 7Plan and lead community events and interactions that build trust and engagement among residents.
- 8Support educational programs including after-school tutoring, college readiness, and ESL classes.
Requirements10
- 1B.A. or B.S. in Social Work, Sociology, Education, Gerontology, or related field plus 1 year experience in community development or social services.
- 21+ years working with diverse populations, including youth (5-12 age range) in classroom or after-school settings, or with older adults.
- 3Experience in program and service implementation and coordination.
- 4Experience collaborating with local service providers.
- 5Strong customer service orientation with relationship-building and conflict-resolution skills.
- 6Ability to exercise judgment, discretion, and creative problem-solving when supporting residents.
- 7Commitment to working with underserved populations and continuous learning in social services.
- 8Proficiency with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite.
- 9Must be bilingual in English and Spanish.
- 10Availability to work 9:00 AM - 6:00 PM Monday-Friday, with one or two evenings until 7:00 PM and occasional weekends.
Salary Insight
$64 - $73k per year
Location
Required Skills
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