Service Delivery Technician I
Overview
CyrusOne seeks a Service Delivery Technician I to deliver direct client support and resolve non‑complex IT and facility requests. This role owns ticket handling, escalation, and on‑site assistance while maintaining high standards of communication and problem solving.
What You'll Do14
- 1Respond to and open tickets for all incoming calls e‑mail and alerts generated from monitoring platform
- 2Monitor e‑mail queue and log all e‑mails within the ticketing system
- 3Follow up on open tickets within designated time frame
- 4Maintain proper escalation procedures
- 5Evaluate and communicate solutions for level 1 alerts
- 6Act as Smart Hands and Feet for client requests
- 7Perform Level 1 response on Windows servers including hardware reboot hardware swap setting up new customers
- 8Review and understand change & problem management processes
- 9Provide regular feedback to clients on outstanding requests
- 10Manage client communications and set appropriate expectations
- 11Install customer orders such as cabinet or cage setup office setup cross‑connects and cable tests
- 12Assist in supply management of enclosures cage materials tools fasteners and fiber copper cabling
- 13Perform related services including janitorial inventory and internal department tasks
- 14Assume the role of change & problem resolution owner and notification point for service requests
Requirements11
- 1Demonstrated desire to provide the highest levels of customer service
- 2Cheerful and enthusiastic attitude
- 3Strong verbal and written communication skills
- 4Good problem solving decision‑making skills
- 5Strong PC skills including word processing and spreadsheets
- 6Ability to learn quickly and develop new product skills independently
- 7Ability to manage multiple projects and shifting workloads in a fast‑paced environment
- 83‑5 years customer service experience in a technology company
- 92 years technical experience in a customer‑centric company
- 10High‑School diploma or GED equivalent
- 11U.S. citizenship may be required for government contracts
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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