IT Service Delivery Specialist at Cabinetworks Group
Overview
The IT Service Delivery Specialist at Cabinetworks Group leads first‑level help desk support at the Livonia Headquarters. This role resolves simple and intermediate service issues while ensuring timely responses. The specialist serves as the single point of contact for internal users and customers. They analyze tickets create documentation and assist the technical services team. Their focus includes process improvement and customer satisfaction.
What You'll Do9
- 1Serve as the first point of contact for users and customers seeking technical assistance
- 2Analyze troubleshoot and resolve user and customer problem tickets promptly
- 3Escalate advanced service issues to the next level of support
- 4Record events and resolutions in the ticketing system
- 5Create and maintain knowledgebase documentation
- 6Assist the technical services team as needed
- 7Install hardware and software when required
- 8Support member onboarding offboarding account setup and maintenance
- 9Focus on continuous improvement to streamline processes and enhance customer satisfaction
Requirements7
- 1High School diploma or GED
- 2Proficiency in Microsoft Windows operating systems and Office products
- 3Strong organizational skills and ability to multitask
- 4Demonstrated troubleshooting abilities
- 5Excellent written and verbal communication skills
- 6Bachelor’s degree or current enrollment in a related field
- 7Proven experience in an IT help desk or customer support role
Salary Insight
$52 - $58k per year
Location
Required Skills
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