HelpDesk Analyst Detroit MI Digital Technology Solutions
Overview
Own technical support operations for a contract position in Detroit MI. Deliver solutions that exceed expectations across multiple platforms. Lead initiatives that improve user satisfaction and operational efficiency.
What You'll Do11
- 1Design and implement self service knowledge base articles to reduce ticket volume
- 2Monitor help desk dashboards to identify trends and escalations
- 3Provide Tier 2 technical assistance for complex software issues
- 4Develop training modules for new hires on product features
- 5Collaborate with engineering teams to resolve recurring bugs
- 6Drive automation projects to streamline routine tasks
- 7Conduct root cause analysis for high priority incidents
- 8Mentor junior analysts through shadowing and feedback sessions
- 9Implement security best practices for all client environments
- 10Track KPIs and report performance metrics weekly
- 11Champion digital transformation initiatives within the Technology Division
Requirements10
- 15+ years building help desk systems with Microsoft Office suite
- 23-5 seasons managing remote support teams
- 3CompTIA A+ certification required
- 4Microsoft Certified: Fundamentals preferred
- 5Bachelor degree in information technology or related field
- 6Proven ability to work in fast paced environment
- 7Strong written communication skills for documentation purposes
- 8Experience with ticketing systems such as ServiceNow
- 9Familiarity with cloud platforms like AWS
- 10Ability to thrive in a collaborative team setting
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
GSK Solutions Inc.
VerifiedHelp Desk 1 (Onsite) GSK Solutions Inc.
Technical Client Service Specialist leading technical support for district staff and students. Responsible for delivering efficient professional support within a 12 month contract. Must work onsite in Detroit from 7am to 5pm. This role drives client satisfaction and operational excellence.
BRS
VerifiedSr. Help Desk Technician
Eagle Integrated Services seeks a Sr. Help Desk Technician to serve as final escalation point for complex Tier 2/3 incidents while leading technical resolution efforts and mentoring junior staff. This role drives process improvements and provides white-glove support for VIP clients.
DatamanUSA, LLC
VerifiedService Desk Technician Baltimore MD Contract
We seek a quick learner with excellent people skills to join our team in Baltimore. This is a great opportunity for someone eager to grow in a dynamic environment. You will own our service desk operations at a local client location. What makes this role different is that it offers a short six month contract term. We value adaptability and continuous improvement.
TRU Infusion
VerifiedHelp Desk Technician, Tier 1 IT Support
You will own Tier 1 technical support for Windows 10/11, macOS, Android, and iOS devices across a multi-site healthcare company. You will resolve hardware, software, and network issues while maintaining ticket documentation and supporting internal projects. Working directly with the IT Director, you will gain hands-on exposure to Active Directory, Microsoft Entra ID, and Microsoft 365 administration. This on-site role in Phoenix, AZ requires early morning shifts and occasional travel.
The Evolvers Group
VerifiedBusiness Systems Analyst, Infrastructure Services | Detroit
You will own project assignments across Infrastructure Services, driving outcomes for Networking, Server, Workstation Services, O365, VoIP Telecommunications, and Service Center teams. You will engage stakeholders at all levels, converting their needs into actionable system requirements. This role demands a self-starter who takes full responsibility for analysis, from initial interviews to validated specifications. You will work onsite in Detroit, a key differentiator for those seeking direct collaboration with cross-functional infrastructure teams.
Amphenol Borisch Technologies
VerifiedHelp Desk Technician - Amphenol Borisch Technologies
Manage end-user workstations and network performance across three countries. Support facilities with maintenance software installation training and asset tracking. Ensure efficient operations through proactive troubleshooting and vendor coordination.