Help Desk Technician - Amphenol Borisch Technologies
Overview
Manage end-user workstations and network performance across three countries. Support facilities with maintenance software installation training and asset tracking. Ensure efficient operations through proactive troubleshooting and vendor coordination.
What You'll Do16
- 1Administer end-user workstations and support activities using TCP/IP on Microsoft Windows LANs
- 2Establish voice and email accounts for new users
- 3Provide information systems orientation to employees
- 4Prioritize and assign tasks using the ticket system
- 5Investigate root causes of user issues and implement solutions
- 6Serve as vendor liaison for printers telecommunications and mobile devices
- 7Organize storage space label equipment and manage hardware installations
- 8Recommend software applications to enhance business processes
- 9Provide remote support via email phone and remote desktop connections
- 10Install configure and maintain personal computers and related systems
- 11Establish priorities and organize resources effectively
- 12Present technical information to nontechnical audiences
- 13Communicate technical details to stakeholders
- 14Maintain physical equipment handling up to 20 pounds
- 15Bend stoop crawl and reach with both arms
- 16Collaborate with crossfunctional teams to expand market presence
Requirements14
- 1High School Diploma required
- 2Bachelor degree preferred
- 32-4 years computer servicing help desk experience
- 4Extensive knowledge of Microsoft Windows and Office
- 5Knowledge of Ruby on Rails and ASP.Net preferred
- 6Ability to provide remote support via multiple channels
- 7Strong problem solving analytical skills
- 8Exceptional customer service verbal and written communication
- 9Ability to present information to groups
- 10Technical communication skills for nontechnical personnel
- 11Knowledge of UNIX/Linux preferred
- 12Familiarity with VMware Windows Server Active Directory Group Policy and MS Exchange
- 13Experience in ITAR-regulated environments preferred
- 14Physical capability to lift 20 pounds and perform manual tasks
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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