Service Consultant Customer Advisor CarMax
Overview
Service Consultant leading customer interactions driving trust and transparency. Guide clients through service journeys delivering personalized support. Excel at balancing technical insights with empathetic communication. Shape experiences that reflect CarMax values.
What You'll Do11
- 1Welcome and engage customers with professionalism and empathy ensuring positive service experiences
- 2Accurately document concerns create repair orders provide status updates
- 3Consult on repairs explain services clearly
- 4Review completed work verify accuracy prepare invoices
- 5Process payments manage cash transactions responsibly
- 6Coordinate workflow maintain productivity fast-paced environment
- 7Follow EH&S requirements maintain clean work area
- 8Stand or walk extended periods handle indoor/outdoor tasks
- 9Collaborate across departments high-energy setting
- 10Flexible shift availability including nights weekends holidays
- 11Commit to standards adhere to policies
Requirements10
- 1Strong interpersonal communication skills deliver outstanding service
- 2Proficiency in telephone etiquette active listening
- 3Ability to interpret and record data accurately intermediate computer skills
- 4Comfortable working collaboratively diverse teams
- 5Flexibility for varied schedules
- 6Commitment to CarMax policies procedures
- 7Physical stamina stand/walk long periods indoor/outdoor
- 8Experience with service industry preferred
- 9Growth mindset adaptable learning attitude
- 10Reliable attendance punctual
Salary Insight
$21 - $50k per year
Location
Required Skills
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