Senior Solutions Engineer at Front
Overview
We seek a Senior Solutions Engineer to lead technical strategy for strategic prospects and customers, driving AI-powered customer service transformations. You will partner with Account Executives to own technical discovery, design solutions using Front's AI and integrations, and deliver impactful proofs of concept. This role combines technical depth with business acumen to elevate customer experiences and operational efficiency.
What You'll Do11
- 1Partner with Account Executives to own technical strategy and navigate complex enterprise deals
- 2Lead technical discovery to understand customer objectives architecture and integration needs
- 3Translate complex requirements into tailored solutions leveraging Front's AI APIs and extensibility platform
- 4Design and deliver customized product demonstrations showcasing measurable business outcomes
- 5Architect hands-on AI proofs of concept and technical evaluations defining success criteria and validating performance
- 6Serve as technical lead for pilot evaluations managing dependencies and ensuring successful outcomes
- 7Develop deep expertise in Front's ecosystem while bridging technical concepts to C-level executives
- 8Identify reusable technical patterns to improve solutions across the Solutions and Sales organizations
- 9Act as senior technical voice mentoring peers and influencing product roadmap through customer insights
- 10Collaborate with Engineering and IT teams to align solutions with security and architectural standards
- 11Communicate technical value and limitations to both technical and non-technical stakeholders
Requirements11
- 17+ years of experience in Solutions Engineering or related technical roles
- 2Proven success partnering with sales teams to win complex enterprise opportunities
- 3Strong background in AI automation and complex workflow design
- 4Hands-on experience implementing integrations with REST APIs and authentication protocols
- 5Familiarity with JavaScript or Python for rapid prototyping and troubleshooting
- 6Expertise in modern SaaS architectures and API design principles
- 7Understanding of customer service platforms and CRM systems
- 8Excellent communication skills for presenting technical concepts to diverse audiences
- 9Business acumen connecting technical capabilities to ROI and operational efficiency
- 10Experience in workflow automation and contact center technologies preferred
- 11Curiosity-driven mindset embracing AI experimentation and problem-solving
Salary Insight
$200 - $225k per year
Location
Required Skills
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