Senior Account Manager, Commissary Sales at Fresh & Ready Foods
Overview
Senior Account Manager will own strategic relationships with key commissary customers at scale, driving retention and revenue growth across a portfolio. You will partner with Operations, Finance, Culinary, Supply Chain, Quality, and Business Development to deliver high-quality commissary solutions while achieving profitability targets. This role reports to the Senior Vice President, Business Development and requires executive presence to engage senior stakeholders. You will manage post-sale lifecycle from onboarding to renewals and expansion, and lead cross-functional initiatives for program success.
What You'll Do10
- 1Build and grow a portfolio of strategic accounts to drive retention and revenue expansion
- 2Develop and execute account strategies that increase product penetration and long term partnership value
- 3Identify organic growth opportunities including menu innovation, product expansion, and service enhancements
- 4Conduct executive business reviews and strategic planning meetings with key customers
- 5Serve as primary escalation point for customer concerns ensuring timely resolution and advocacy
- 6Lead cross functional initiatives with Operations, Culinary, Supply Chain, Finance, and Quality to deliver successful programs
- 7Drive customer program execution through cross functional collaboration and governance
- 8Collaborate with Business Development to identify new growth opportunities within existing accounts
- 9Support pricing strategies, contract negotiations, renewals, and proposals
- 10Maintain accurate account plans, forecasts, and pipeline reporting to track performance
Requirements9
- 1Bachelor's degree in Business, Marketing, Hospitality, Food Science, or related field or equivalent experience
- 25 to 10 years of experience in account management, strategic sales, business development, or customer success in food manufacturing, commissary, fresh foods, foodservice, or related industries
- 3Proven success managing complex customer relationships and driving revenue growth
- 4Strong executive presence, negotiation skills, and relationship management capabilities
- 5Experience supporting healthcare, hospitality, retail, convenience, foodservice, or multi-unit customers preferred
- 6Ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment
- 7Willingness to travel occasionally for customer meetings, site visits, and events
- 8Demonstrated ability to develop and manage long-term strategic plans and key account reviews
- 9Strong communication and mentorship skills to support team development
Salary Insight
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