Schedule Coordinator Guardian Operations
Overview
Schedule Coordinator at Guardian Operations in Seattle, WA. Responsible for converting client calls and web leads into sales appointments while maintaining complex calendars and ensuring high department goals.
What You'll Do8
- 1Build and manage high volume call conversions
- 2Schedule same-day openings and handle reschedules cancellations
- 3Utilize Service Titan for internal coordination
- 4Investigate and resolve customer concerns urgently
- 5Drive daily weekly monthly performance targets
- 6Maintain professional communication with clients and internal teams
- 7Work within industry-specific software to coordinate account activities
- 8Analyze and resolve technical issues related to scheduling systems
Requirements11
- 13+ years of phone-based customer service experience
- 21+ year scheduling experience in roofing plumbing HVAC
- 3Experience with inside sales or lead scheduling preferred
- 4Ability to handle 120+ inbound/outbound calls
- 5Proficiency with CRM programs
- 6Experience with homeowners
- 7Strong organizational skills and multitasking ability
- 8Problem resolution expertise
- 9Bilingual English Spanish preferred
- 10Competitive pay $26-$30/hr plus bonus
- 11Medical dental vision insurance
Salary Insight
$54 - $62k per year
Location
Required Skills
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