Appointment Center Coordinator, Roofing & Exteriors
Overview
You will own the appointment center at Roof-Tastic & Beyond Exteriors, driving lead conversion for roofing, siding, window, and gutter services in Metro Atlanta. You will manage the daily operations of scheduling, follow-up, and customer communication, coordinating with homeowners and the project consultant team. With 3+ years of customer service and 1+ years of inside sales experience, you will turn warm leads into appointments and revenue. This role stands out for its blend of sales, coordination, and process improvement within a specialized home renovation company.
What You'll Do10
- 1Contact each lead promptly and professionally, creating customer profiles and maintaining the lead to appointment conversion rate.
- 2Use the proven appointment setting and follow-up method to keep momentum with potential customers.
- 3Monitor conversion of leads to appointments through weekly reports and adjust strategies as needed.
- 4Ensure thorough and timely communication with homeowners via phone, email, and SMS.
- 5Create customer profiles in the CRM system, keeping records accurate and up to date.
- 6Maintain company brochures and information packets for the project consultant team.
- 7Create appointment schedules and manage calendars for multiple project consultants.
- 8Actively work to gain customer referrals and reviews to generate new business.
- 9Assess systems and processes, identify improvement opportunities, and implement changes.
- 10Support team members by performing tasks that help them complete their duties successfully.
Requirements8
- 13+ years of customer service experience.
- 21+ years of inside sales or telemarketing experience, preferably in residential construction or exterior home renovation.
- 3Basic knowledge of or willingness to learn residential construction trades including roofing, siding, gutters, and windows.
- 4Independent self-starter with strong project ownership and entrepreneurial drive.
- 5Detail oriented with excellent verbal and written communication skills.
- 6Ability to handle 50-75 inbound and outbound calls daily.
- 7Ability to manage multiple projects in a schedule-driven environment while being flexible.
- 8Basic computer skills and ability to pass a background check.
Salary Insight
$35 - $45k per year
Location
Required Skills
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