Home Care Program Manager Seattle
Overview
Lead the Home Care division at Valentine Roofing in Seattle overseeing scheduling technicians and customer experience. This is a hands-on leadership role where you will build and manage the department while ensuring operational excellence.
What You'll Do9
- 1Build daily schedules and routes for the Home Care team
- 2Hire coach and manage technician performance
- 3Drive department revenue and profitability
- 4Ensure safety standards and compliance
- 5Manage customer experience from initial contact to job completion
- 6Track KPIs and provide regular reports
- 7Coordinate with office staff on resource allocation
- 8Optimize labor costs through efficient scheduling
- 9Maintain equipment inspections and operational protocols
Requirements7
- 15+ years managing field teams in operations service or construction
- 2Experience in residential home services roofing construction or maintenance
- 3Proven ability to increase profitability and productivity
- 4Strong scheduling and organizational skills
- 5Bilingual English Spanish comfort preferred
- 6Familiarity with CRM and scheduling software
- 7Proficiency with Microsoft Office or Google Workspace
Salary Insight
$70 - $80k per year
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