Sales Support Representative II, Customer Orders & Fulfillment
Overview
You will own the end-to-end customer order lifecycle for a global scientific products portfolio, coordinating across lab scientists, marketing, order fulfillment, shipping, outside sales, and direct Revvity teams. Acting as the central hub for every order, you will resolve technical and logistic issues that directly impact revenue and customer retention. This role is embedded in the Omni Sales department, where your ability to connect disparate functions determines the speed and accuracy of delivery. The position requires hands-on coordination with Salesforce, SAP, and Microsoft Teams daily, with exposure to LabVantage and Jira for issue tracking. You will join a team that values precision and collaboration, where your contributions directly affect the success of multi-channel sales operations.
What You'll Do9
- 1Own the end-to-end order process from quote to delivery, coordinating with Salesforce and SAP to ensure accurate entry and tracking.
- 2Collaborate with lab scientists and marketing to align product availability with customer demand, reducing backorder delays.
- 3Resolve order discrepancies by liaising with shipping, fulfillment, and direct Revvity teams, documenting resolutions in Jira.
- 4Serve as the primary point of contact for customer inquiries on order status, technical questions, and delivery timelines.
- 5Drive root-cause analysis on recurring order issues, implementing process improvements with Microsoft Excel data reviews.
- 6Support outside sales teams by preparing quotes and renewal documents in CPQ tools, ensuring timely responses to RFPs.
- 7Monitor order queues daily, prioritizing urgent requests and escalating blockers to management with clear context.
- 8Maintain accurate records in SharePoint and Teams, enabling seamless handoffs between shifts and departments.
- 9Train new hires on order procedures and system workflows, using LMS modules to standardize training.
Requirements9
- 12+ years experience in sales support or order management, preferably in a scientific or technical environment.
- 21+ years hands-on use of Salesforce or equivalent CRM, including opportunity and case management.
- 31+ years working with SAP or similar ERP for order entry and inventory checks.
- 4Strong written and verbal communication skills to coordinate across lab, marketing, and logistics teams.
- 5Demonstrated ability to manage multiple priorities in a deadline-driven environment.
- 6High proficiency in Microsoft Excel for data analysis and reporting.
- 7Experience with MS Teams and SharePoint for document control and collaboration.
- 8Ability to adapt to changing workflows in a fast-paced commercial organization.
- 9Associate's degree or equivalent experience; Salesforce Certified a plus.
Salary Insight
$54k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Kelly Services
VerifiedCustomer Service Representative, SAP & Salesforce
You will own the order-to-cash lifecycle for a portfolio of manufacturing customers, from purchase order receipt to invoicing, in a hybrid role based in Alpharetta, GA. You will use SAP and Salesforce daily to track orders, manage inventory, and resolve issues. You will coordinate with Supply Chain, Planning, Manufacturing, Logistics, and Sales teams to meet delivery commitments. This contract role (~1 year) offers a hands-on environment where your communication and problem-solving skills directly impact customer satisfaction.
Vasion
VerifiedSales Operations Specialist, Salesforce & CPQ
You will own quote-to-cash operations for Vasion's sales team, managing quote builds, approvals, and license file delivery in Salesforce. Your work directly impacts deal velocity and revenue accuracy. You will collaborate with sales, finance, and legal to structure complex multi-product deals, ensuring policy compliance and pricing integrity. This role sits at the nexus of sales and operations, giving you visibility across the entire commercial lifecycle. You will also document and refine workflows to reduce friction and accelerate order processing.
Kelly Services
VerifiedCustomer Support Representative, Order Management & SAP
You will own order processing and customer issue resolution for a standard account base, ensuring accuracy and timely follow-up on SAP transactions. You act as the communication bridge between customers, sales, and internal teams like Product Management, Quality, and Warehousing, handling credits, debits, returns, and Quality Notification Claims. Your work keeps customer satisfaction high in a role that balances detail with speed, and you'll support import/export accounts with minimal supervision. This position offers the chance to build deep SAP expertise while collaborating across departments to solve real customer problems.
Aston Carter
VerifiedOrder Entry Sales Administrator
Detail‑oriented internal sales support specialist responsible for accurate order entry and communication with internal teams and customers. This role drives pricing accuracy and order fulfillment from start to finish.
Aston Carter
VerifiedOrder Entry Administrator
Detail‑oriented Internal Sales Order Entry Administrator responsible for accurate order entry and communication with internal teams and customers. Reports directly to the VP of Sales and works onsite Monday through Friday.
Kelly Services
VerifiedSales Support Coordinator, B2B & Manufacturing Operations
You will own consolidated price lists and forecast accuracy for a Fortune 500 specialty ingredients firm. You will manage SAP order release, sample requests, and customer queries for a 12-month contract at Hazlet NJ. You will align processes with regional teams and drive KPI service standards. This role puts you at the center of cross-functional execution, with direct exposure to Account Managers and Customer Service.