Sales Associate JMI Resource
Overview
Technical customer support specialist for lithium battery and power system products. Coordinate between customers engineering and internal teams. Solve technical issues and translate requirements into solutions.
What You'll Do11
- 1Serve as primary contact for technical inquiries about batteries chargers inverters and power systems
- 2Troubleshoot issues and guide customers toward appropriate solutions
- 3Interpret technical documentation specifications and product data
- 4Translate customer requirements into clear technical information for engineering and operations teams
- 5Support product configuration and solution recommendations
- 6Collaborate cross-functionally to ensure alignment on capabilities and constraints
- 7Assist in preparing quotes cost estimates and documentation
- 8Support order entry and purchasing workflows
- 9Ensure accuracy and timely coordination of deliveries and follow-ups
- 10Resolve customer concerns professionally and efficiently
- 11Identify recurring issues or workflow gaps and contribute improvement ideas
Requirements6
- 1Bachelor’s degree or equivalent experience in technical or business field
- 23–5 years of experience in technical support applications support customer support field service or similar roles
- 3Technical exposure in electrical systems manufacturing HVAC automotive marine energy or related environments
- 4Ability to understand and communicate technical concepts clearly
- 5Strong organizational and multitasking skills
- 6Proficiency in CRM systems and Microsoft Office
Salary Insight
$60 - $65k per year
Location
Required Skills
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