Retail Operations Manager, Workwear & Boots
Overview
Lead store operations for the largest specialty workwear retailer in the Western U.S., overseeing daily sales and omni-channel performance at a high-volume location. Manage a team of 10-15 sales associates, driving revenue growth and customer loyalty. Work directly with Carhartt, Timberland Pro, and Wolverine product lines. This role offers direct ownership of store P&L and community engagement, with a clear path to multi-store leadership.
What You'll Do8
- 1Lead, coach, and develop store team members to hit sales goals and operational targets.
- 2Oversee daily store and omni-channel operations, ensuring a seamless customer experience across POS and inventory systems.
- 3Drive a customer-first culture through active selling, product knowledge, and service recovery.
- 4Manage staff training, scheduling, and performance reviews, aligning with company standards.
- 5Handle opening and closing procedures, cash management, bank deposits, and change orders.
- 6Maintain store cleanliness, organization, and inventory integrity, including damage reporting.
- 7Support community events and monitor store metrics to improve conversion and average order value.
- 8Ensure compliance with Work World policies and safety standards while controlling shrink.
Requirements8
- 12+ years of retail management experience as a Store Manager or similar leadership role.
- 2High school diploma or equivalent required.
- 3Proven ability to train, motivate, and retain team members.
- 4Strong verbal and written communication skills for team briefings and customer interactions.
- 5Capacity to manage multiple priorities and adapt to shifting demands.
- 6Availability for full-time schedule, including evenings, weekends, and holidays.
- 7Physical ability to lift 25 pounds, climb ladders, and stand for prolonged periods.
- 8Valid driver's license; bilingual skills (Spanish) a plus.
Salary Insight
$60 - $75k per year
Location
Required Skills
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