Restaurant Manager, Hospitality & Guest Experience
Overview
Lead daily restaurant operations at Shake Shack to deliver superior service and guest satisfaction in a high-volume setting. Drive coaching and development for team members while upholding sanitation, safety, and brand standards. Collaborate with local community events to promote the Shake Shack experience and ensure consistent hospitality across shifts. Be part of a fast-growing brand with opportunities for mentorship and growth.
What You'll Do10
- 1Build daily operations plans to maximize guest satisfaction and throughput in a fast-paced environment
- 2Train and motivate team members on Shack operating standards and hospitality best practices
- 3Coach and develop staff to achieve excellence in customer service and performance metrics
- 4Develop and execute local marketing and community engagement events to promote the brand
- 5Ensure strict adherence to sanitation, safety, and health codes across all shifts
- 6Lead by example in coaching, performance reviews, and accountability
- 7Oversee inventory, ordering, and food safety compliance in coordination with the kitchen
- 8Handle scheduling and labor optimization to meet demand while controlling costs
- 9Foster a collaborative team culture that embodies the Shack values
- 10Monitor financial metrics and contribute to maintaining brand standards
Requirements5
- 12-3 years of Restaurant Management experience in a high-volume, fast-paced setting
- 2Strong knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- 3Aptitude for leading, coaching, and driving excellence at every level
- 4Understanding of financial aspects of business operations
- 5Food handler certification preferred
Salary Insight
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