Shift Leader, Fast Casual Restaurant Manager
Overview
You will own the shift at Smashburger, managing both front and back of house teams to deliver a better burger experience. You will lead a team of 10-20 crew members, oversee daily operations, and ensure guest satisfaction metrics like NPS and OSAT hit targets. Working with the Restaurant General Manager, you will train staff using SmashConnect and the LMS, and handle cash, inventory, and food safety compliance. This role offers a fast track to management and includes one free meal per shift, tips up to $2/hr, and paid time off.
What You'll Do8
- 1Manage FOH and BOH employees on each shift, setting clear expectations and holding the team accountable.
- 2Train new hires using SmashConnect, the LMS, and the 4-step method, completing onboarding for all employees.
- 3Drive guest experience metrics (NPS and OSAT) by exemplifying SIZZLE service standards and coaching the team in real time.
- 4Complete opening and closing checklists, line checks, and uniform standards, ensuring compliance with health department regulations.
- 5Follow COGS procedures for food ordering and inventory, minimizing waste and maintaining cost targets.
- 6Enforce company cash policies to prevent theft and shortages, and manage daily labor to budget.
- 7Reward and recognize top performers, addressing performance issues promptly and fairly.
- 8Use FSC operational standards to maintain cleanliness and food safety on every shift.
Requirements10
- 11+ years of shift leader or supervisory experience in a restaurant or retail environment.
- 2Completion of the 90-day train the trainer course (or ability to complete within probation).
- 3Flexibility to work nights, weekends, and holidays as scheduled.
- 4Strong verbal and written communication skills to direct the team and interact with corporate support.
- 5Proven people management skills to select, assess, coach, and motivate restaurant teams.
- 6Excellent attention to detail and organizational skills to manage checklists and logs accurately.
- 7Highly motivated, self-directed, and results-driven with the ability to work independently.
- 8Physical ability to stand for extended periods and lift up to 50 lbs of food or supplies.
- 9Ability to work in high temperatures near cooking equipment.
- 10Must follow Smashburger uniform standards and all company, local, state, and federal regulations.
Salary Insight
$35 - $40k per year
Location
Required Skills
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