Reservations Agent Ivy Hotel Baltimore
Overview
The Reservations Agent at The Ivy Hotel in Baltimore leads a team to deliver exceptional guest experiences across all hotel departments. This role requires strong communication skills and a commitment to hospitality excellence.
What You'll Do11
- 1Ensure the reservations desk remains fully staffed and operational
- 2Welcome guests by name and coordinate luggage delivery
- 3Manage reservations using various computer systems and generate daily reports
- 4Review guest arrivals to note preferences and collaborate with other departments
- 5Handle all guest interactions via phone email and in-person with professionalism
- 6Resolve customer complaints and accommodate special requests
- 7Conduct courtesy calls and maintain accurate logbooks
- 8Post and update charges on folios while providing backup to financial services
- 9Process payments accurately through credit cards or cash
- 10Maintain a balanced bank account and reconcile transactions daily
- 11Answer calls by redirecting or assisting callers
Requirements10
- 1Previous customer service experience preferred
- 2Associate Degree or higher required
- 3Availability for weekend and holiday shifts
- 4Basic computer skills and proficiency with Microsoft Office
- 5Outstanding guest services and verbal communication abilities
- 6Eligibility to work in the United States
- 7Multilingual ability in Spanish French Italian Japanese Mandarin German
- 8Proof of U.S. work authorization
- 9Ability to remain calm under pressure
- 10Desire to work in hospitality environments
Salary Insight
Salary not disclosed in listing
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