Relationship Manager Hosted Network Services - Fiserv
Overview
You will own client relationships for Fiserv's Hosted Network Services, supporting a portfolio of key clients in the debit payments industry. You will track contractual commitments, manage SOWs, and drive value realization through strategic guidance. You will collaborate with internal teams and lead quarterly business reviews. This role stands out for its direct impact on client retention and growth within a global fintech leader.
What You'll Do8
- 1Develop and enhance client relationships with key clients to drive retention and growth.
- 2Collaborate with cross-functional teams to drive business growth and ensure contractual benefits.
- 3Share market insights with key clients and act as the escalation path for issue resolution.
- 4Generate and analyze business review data to identify trends and opportunities.
- 5Manage SOWs and professional services requests, ensuring timely delivery.
- 6Submit and manage project requests to meet SLAs and client expectations.
- 7Complete quarterly business reviews with clients, presenting performance metrics.
- 8Lead weekly conversations covering business and operational topics.
Requirements7
- 1Bachelor's degree required.
- 25+ years of experience managing large accounts.
- 33+ years developing and maintaining client relationships.
- 4Strong financial and data analysis skills.
- 5Ability to travel up to 20%.
- 6Advanced degree or relevant certifications preferred.
- 7Experience in the debit payments industry preferred.
Salary Insight
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