Real Estate Operations Coordinator, Real Estate Tech & Customer Service
Overview
Own end-to-end customer service for real estate agents handling commission orders and files across phone, email, and in-person meetings. Collaborate with multiple departments to resolve inquiries and ensure timely processing within a growing national platform. Be the first point of contact for agent concerns and uphold the HomeSmart brand in every interaction. This role emphasizes multitasking, administrative support, and a commitment to outstanding service.
What You'll Do10
- 1Build and maintain professional relationships with agents and clients across channels
- 2Own commission order processing and file handling to ensure accuracy and timely closure
- 3Coordinate with departments to resolve issues and obtain required documentation
- 4Assist with preparation of marketing materials and client communications
- 5Support operations processes and contribute to continuous improvement initiatives
- 6Deliver consistent, high-quality customer experiences while representing the HomeSmart brand
- 7Maintain knowledge of company policies and services to correctly advise clients
- 8Schedule meetings, manage calendars, and provide in-person support as needed
- 9Assist with onboarding and training for new staff and contractors
- 10Contribute to team goals by providing reliable administrative support
Requirements7
- 1Minimum 1 year of administrative or customer service experience
- 2Ability to multitask and manage multiple agent inquiries simultaneously
- 3Strong verbal and written communication skills
- 4In-office role required Monday through Friday in Phoenix, AZ
- 5Comfort with handling confidential information and sensitive files
- 6Proficiency with standard office software and platforms
- 7Interest in real estate and end-to-end transaction support
Salary Insight
$50k per year
Location
Required Skills
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