Project Manager, Dynamics CRM & D365 Support
Overview
Project Manager owns enterprise application support and hypercare for Microsoft Dynamics and Oracle at a 12+ year scope. You lead a support team managing incidents and problems across D365 and CRM systems. You drive resolution of critical tickets and ensure service continuity. This role stands out for its focus on hypercare delivery and ticket prioritization in a long-term onsite engagement.
What You'll Do7
- 1Own the incident and problem management process for Dynamics and Oracle environments.
- 2Monitor and prioritize support tickets to ensure timely resolution of critical issues within the first 90 days.
- 3Lead hypercare support during system rollouts and post-deployment stabilization phases.
- 4Coordinate with cross-functional teams to escalate and resolve complex D365 issues.
- 5Drive root cause analysis and implement preventive measures for recurring problems.
- 6Report on ticket metrics and SLA adherence to stakeholders on a weekly basis.
- 7Maintain support documentation and knowledge base for CRM and D365 processes.
Requirements6
- 112+ years in project management with a focus on enterprise application support.
- 2Hands-on experience with Microsoft Dynamics and D365 support and hypercare.
- 3Proven track record in incident and problem management for Oracle or SAP.
- 4Strong ability to prioritize tickets and ensure SLA compliance.
- 5Experience in a long-term onsite project environment.
- 6Excellent communication and stakeholder management skills.
Salary Insight
Salary not disclosed in listing
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