Production Support Engineer, Global Risk Analytics Suite
Overview
Own production support for Global Risk Analytics Suite Applications at scale. Provide hands on technical support in a high pressure environment and collaborate with global teams for incident resolution. Work primarily on site with some remote days and opportunities to extend the contract.
What You'll Do6
- 1Build and monitor production support processes to minimize incident impact
- 2Diagnose, troubleshoot, and resolve production incidents within SLAs
- 3Coordinate with development teams to deploy fixes and patches
- 4Escalate issues as needed and communicate status to stakeholders
- 5Analyze incident trends to drive stability improvements
- 6Participate in on-call rotations and post-incident reviews
Requirements5
- 1Experience in production support or incident management for enterprise applications
- 2Strong troubleshooting and problem solving under pressure
- 3Ability to work onsite in Charlotte or NYC with some remote days
- 4Contract role with 12+ months potential extension
- 5Shift flexibility and on-call availability
Salary Insight
$135 - $141k per year
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