PRO Services Specialist
Overview
PRO Services Specialist at Floor and Decor strives to be the one-stop destination for professional clients in the hard surface flooring contractor space. This position builds relationships with PRO customers and helps grow their business. Reports to the PRO Services Manager and supports execution of PRO priorities.
What You'll Do11
- 1Understand trends in the PRO Market and collaborate with Installation Materials and Design Services to build the sales organization
- 2Support the PRO desk with phone calls, order management, follow-ups, and customer support
- 3Identify PROs in the store and maintain product knowledge
- 4Train and support the store team on using the selling process
- 5Educate PRO customers on PRO business and expand participation
- 6Offer PRO Premier Rewards Program enrollment and demonstrate PRO APP benefits
- 7Promote PRO Credit Solutions such as Commercial Business Account and PRO Premier Credit Card
- 8Coordinate in-store PRO activities and collaborate on store initiatives
- 9Make effective program and benefit presentations
- 10Demonstrate excellent customer service skills and be results oriented
- 11Travel to customer and PRO job sites as needed to present benefits and capabilities
Requirements7
- 1High School diploma or equivalent
- 2Associate Degree or higher is a plus
- 31 year in retail or wholesale contractor sales service supply or professional installation
- 4Strong written and verbal communication skills
- 5Experience with Salesforce CRM software is a plus
- 6Bilingual in Spanish or the most dominant language in the trade area
- 75+ years building ETL pipelines with Spark and Airflow
Salary Insight
$35 - $42k per year
Location
Required Skills
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