Preventative Maintenance Coordinator, Field Service Scheduling
Overview
You will own the preventative maintenance schedule for Easy Ice's fleet of ice machines, ensuring every customer gets timely service. You will coordinate with Field Service Technicians, dispatch calls, and handle customer communication for the Austin region. Working onsite with a close-knit team, you will use Salesforce and Microsoft Excel to track and manage maintenance plans. This role offers a direct path into the commercial ice industry with hands-on training and room to grow.
What You'll Do8
- 1Build and maintain the preventative maintenance schedule for all service areas, prioritizing by customer agreement and technician availability.
- 2Dispatch service calls to technicians using Salesforce, adjusting routes to minimize travel time and complete more jobs per day.
- 3Answer inbound calls from customers and internal staff, resolving scheduling conflicts and answering maintenance questions.
- 4Coordinate pay service agreements with Easy Ice customers, confirming coverage and payment terms before scheduling work.
- 5Follow up with customers after each maintenance visit to confirm satisfaction and identify any follow-up work needed.
- 6Update and maintain maintenance plans in Excel and Salesforce, ensuring accurate records for audits and billing.
- 7Monitor customer satisfaction scores and report trends to the service manager, suggesting improvements to the scheduling process.
- 8Learn and apply Easy Ice's protocols for safety, service, and documentation, ensuring every interaction meets company standards.
Requirements7
- 1High School Diploma or equivalent.
- 21+ years in customer service, handling phone inquiries and resolving issues.
- 31+ years dispatch experience in the field service industry, preferred.
- 4Proficiency in Microsoft Excel and Outlook for scheduling and communication.
- 5Knowledge of Salesforce software, a plus.
- 6Ability to manage multiple tasks in a busy environment without losing attention to detail.
- 7Willingness to learn company-specific procedures and adapt to changing priorities.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
The Icee Company
VerifiedProject Coordinator, Trade Show & Service Scheduling
You will own the coordination of national trade show setups for ICEE food and beverage equipment, working directly with vendors to ensure every detail lands correctly. You'll sync schedules across ICEE Service Centers, track equipment shipments, and confirm customer readiness, all within a 9-6 Monday-Friday rhythm. This role sits on the Projects Department team, backed by a global company expanding into Australia, China, and the Middle East. What sets this apart: you get a direct hand in every project from intake to completion, with visibility into nationwide operations and a clear path to Lead Project Coordinator.
CGP Maintenance & Construction Services Inc.
VerifiedService Coordinator, Maintenance & Construction
You will own a client portfolio of 550 work orders per month and $500K in monthly billings for CGP Maintenance & Construction. You schedule technicians and subcontractors, manage budgets, and communicate daily with clients. This role reports to the Director of Operations and supports a team of Facility Service Technicians and Plumbers. You will drive SLA compliance and client satisfaction in a fast-paced environment.
VANGUARD TRUCK CENTERS LLC
VerifiedMobile Service Coordinator, Fleet Dispatch & Customer Support
You will run dispatch for a mobile truck service team, owning route planning and technician scheduling across Phoenix metro. You'll align 30+ daily calls with 5-10 technicians, coordinating parts and repair orders in Procede DMS. This role sits between fleet customers, Parts, and Warranty, making you the hub for uptime. You'll cut downtime and boost billable hours by adjusting routes live and clearing obstacles in the field. A strong communicator who thrives on real-time problem solving will excel here.
White Knight Pest Control
VerifiedScheduling & Route Coordinator, Pest Control Dispatch
You'll build smart, efficient routes for technicians and keep customers informed, ensuring the day runs without friction. Join a tight-knit office team supporting field crews across Austin. This role offers real training, a clear growth path, and a family-like culture where your organizational skills make a direct impact.
Affordable Heating and Air
VerifiedDispatch Appointment Setter HVAC Industry
Lead dispatch operations for a growing HVAC company in Los Angeles. You will own appointment scheduling and client communications while scaling daily workflows. This role drives revenue through proactive outreach and efficient service delivery.
Pro-Serv Food Equipment
VerifiedService Intake Coordinator, HVAC & Commercial Service
You will own the intake process for all incoming service requests, ensuring each call, email, and portal submission becomes a complete, accurate work order ready for dispatch. You will coordinate with Dispatch, Account Management, and Field Operations teams, handling high-volume requests for commercial HVAC, refrigeration, and cooking equipment. This role demands phone excellence, fast typing, and meticulous documentation. You will be the first line of defense in a critical service environment, where getting details right ensures technicians reach the right site with the right information. This is a front-line operations role, not a receptionist position, offering clear career advancement in a growing company.