Performance Management Analyst - CACI Federal IT
Overview
Performance Management Analyst at CACI seeks a skilled professional to lead service delivery optimization. You will own performance metrics and drive improvements across network services. This role offers unique exposure to government contracts and multi‑supplier ecosystems.
What You'll Do11
- 1Assist lead in managing Performance Management and Service Level Management functions
- 2Standardize service delivery metrics across the ecosystem
- 3Establish SLA and KPI standards with governance forum participation
- 4Analyze service delivery performance and recommend appropriate metrics
- 5Develop dashboards using ServiceNow or Tableau for reporting
- 6Collaborate with functional leads on incident resolution and reporting
- 7Create escalation points for complex IT service issues
- 8Perform data collection and trend analysis for business reviews
- 9Drive continuous improvement initiatives aligned with customer needs
- 10Maintain compliance with TS/SCI and polygraph requirements
- 11Support federal client engagement and project management practices
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 2TS/SCI with Polygraph clearance required to start
- 3Bachelor's degree in Computer Science or related field
- 4ITIL Certified experience preferred
- 5ServiceNow proficiency with advanced Excel skills
- 6PMP certification demonstrated through government projects
- 75-10 years experience in network operations or QA
- 8Experience with government intelligence community contracts
- 9Strong analytical mindset for data-driven decision making
- 10Excellent communication skills for cross-functional collaboration
- 11Leadership abilities in matrixed environments
Salary Insight
$87 - $182k per year
Location
Required Skills
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