Operational Support Specialist Manager CACI
Overview
CACI seeks an experienced manager to lead technical support teams and drive operational excellence across defense contracts. This full‑time role involves mentoring staff overseeing systems like APERTURE and POINTGUARD while aligning with mission‑critical objectives. The ideal candidate thrives in a fast‑paced environment and brings proven leadership in technical and security domains.
What You'll Do11
- 1Manage and mentor a team of operations support specialists focused on troubleshooting and field readiness
- 2Provide strategic direction for CACI platforms including APERTURE POINTGUARD and GEOnet
- 3Oversee customer support workflows ensuring timely hardware and software resolution
- 4Coordinate training plans using virtual onsite or classroom‑based methods
- 5Drive operational readiness through Linux system maintenance and monitoring
- 6Lead cross‑functional collaboration with development security and program management teams
- 7Own the bug‑tracking cycle documenting issues in JIRA and communicating clear actions
- 8Produce high‑level metrics and executive summaries for leadership and stakeholders
- 9Guide testing validation for new builds providing feedback on performance reliability
- 10Oversee after‑hours surge support covering critical missions
- 11Represent CACI during customer engagements delivering briefings and demonstrations
Requirements9
- 1Active TS/SCI with polygraph required BA/BS degree or equivalent with 10+ years technical or military experience
- 2Strong leadership managing technical teams or operations support functions
- 3Background in SIGINT ISR operations and Navy cryptologic systems such as SSEE INC E/F BANSHEE CCOP
- 4Proficiency in Windows Linux and distributed systems with DoD 8570 IAT Level I certification
- 5Ability to travel 25%–50% depending on mission needs
- 6Prior experience as a cryptologic maintainer or collector with advanced Navy and Joint platform knowledge
- 7Experience with Unmanned Aviation Systems and DRT‑based equipment
- 8Advanced Linux scripting Bash Python DoD 8570 IAT Level II certification
- 9Familiarity with POINTGUARD GEOnet or other CACI tactical mission systems
Salary Insight
$81 - $171k per year
Location
Required Skills
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