PC Support Technician, Desktop & Laptop Repair
Overview
You own desktop and laptop repair for a global tech services leader, resolving hardware and software issues at client sites across Columbus. You work with Windows, macOS, and OEM systems, tackling basic to moderately complex troubleshooting daily. You partner with dispatch and field teams to meet service level agreements and drive customer satisfaction. This role stands out for its mix of hands-on technical work and direct client interaction, all with a focus on safety and asset control.
What You'll Do8
- 1Troubleshoot and repair Windows and macOS desktops and laptops, resolving hardware and software faults on site.
- 2Deliver assigned service calls within client service level agreements, prioritizing urgent requests.
- 3Diagnose and fix desk side application and infrastructure issues, including Office 365 and Active Directory connectivity.
- 4Guide clients through remote support tools to resolve issues without a site visit when possible.
- 5Complete all administrative tasks for each call, including ticketing system updates and inventory tracking.
- 6Log every call in real time using service management software to ensure accurate reporting.
- 7Manage parts and equipment returns to maintain client asset inventory.
- 8Follow safety policies and use proper lifting techniques for equipment up to 50 lbs.
Requirements8
- 10-2 years of experience in PC repair, with a technical school certification or equivalent.
- 2CompTIA A+ or OEM certification preferred.
- 3Experience troubleshooting Windows 10/11 and macOS.
- 4Knowledge of hardware components, including RAM, hard drives, and power supplies.
- 5Valid driver's license and reliable transportation for daily travel to client locations.
- 6Ability to lift and move computer equipment up to 50 lbs.
- 7Own a basic repair tool kit.
- 8Willingness to drive long distances and occasionally stay overnight for assignments.
Salary Insight
Salary not disclosed in listing
Location
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