Desktop Support Technician, Enterprise Hardware & Windows
Overview
Desktop Support Technician owns end-to-end hardware and OS support for a 500+ user enterprise environment in Kansas City. You'll resolve Windows 11 issues, image and domain systems, and manage peripherals and cabling. You'll join a 6-person IT team supporting 4 office floors and report to the IT Manager. This role stands out for its hands-on exposure to SCCM, Intune, and NECM migration projects.
What You'll Do7
- 1Image and domain Windows 11 desktops and laptops using SCCM or Intune within the first month.
- 2Resolve tier 1-2 tickets for monitors, printers, and peripherals, aiming for 4-hour resolution on critical issues.
- 3Perform cable management and hardware setup for new hires and office moves.
- 4Troubleshoot Active Directory account lockouts and group policy issues.
- 5Replace faulty hardware parts (RAM, hard drives, power supplies) on HP and Dell models.
- 6Maintain asset inventory and update ticketing system (ServiceNow) with 100% accuracy.
- 7Document standard operating procedures for repeated fixes and imaging steps.
Requirements8
- 11+ years in enterprise desktop support with hands-on troubleshooting of monitors, desktops, printers, and network devices.
- 2Experience imaging and domaining hardware with SCCM, Intune, or NECM (plus).
- 3Basic knowledge of Windows systems and Active Directory.
- 4Very basic understanding of Excel for asset tracking.
- 5Ability to lift 50 lbs for equipment moves and setup.
- 6Reliable transportation to onsite location in Kansas City.
- 7Detail-oriented with strong customer service and communication skills.
- 8Must pass a 12-panel drug test (including marijuana).
Salary Insight
$50 - $60k per year
Location
Required Skills
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