Help Desk Analyst, IT Automation & Desktop Support
Overview
You will own desktop environment health and modernization for a Columbus-based enterprise, driving automation and new technology adoption across 500+ endpoints. Working within a tight-knit IT team, you will collaborate on imaging, software licensing, and end-user support to ensure seamless operations. This role stands out for its focus on IT automation and long-term contract stability, with face-to-face interviews and a 100% on-site presence.
What You'll Do7
- 1Lead imaging and deployment of Windows 10/11 machines using SCCM and MDT, reducing setup time by 30% in the first quarter.
- 2Automate routine desktop maintenance scripts with PowerShell, cutting weekly manual tasks by 15 hours.
- 3Manage software licensing compliance across the fleet, ensuring audit-ready records and renewals.
- 4Resolve escalated hardware and software incidents, applying ITIL practices to restore service within SLA.
- 5Collaborate with network and server teams to test new patches and updates before broad rollout.
- 6Document troubleshooting steps and create knowledge base articles for Tier 1 support.
- 7Track asset inventory and lifecycle in ServiceNow, flagging end-of-life devices for replacement.
Requirements7
- 13+ years in desktop support or help desk roles, with hands-on imaging and deployment.
- 2Proficiency in Windows 10/11, Active Directory, and Microsoft 365 administration.
- 3Experience with SCCM, Intune, or similar endpoint management tools.
- 4Scripting skills in PowerShell or Batch for task automation.
- 5Clear understanding of software licensing models (e.g., Microsoft, Adobe).
- 6Ability to lift 50 lbs for equipment setup and work onsite in Columbus, OH.
- 7Local candidates only due to face-to-face interviews and daily onsite duties.
Salary Insight
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