Patient Service Representative Silver Cross Hospital Chicago
Overview
The Patient Service Representative at Silver Cross Hospital leads front‑line patient interactions while coordinating post‑visit activities. This role drives patient satisfaction through registration check‑in, payment processing, and follow‑up scheduling. The ideal candidate thrives in a collaborative environment and contributes to a culture of excellence.
What You'll Do9
- 1Register and check‑in patients using electronic systems
- 2Schedule and manage follow‑up appointments for labs imaging and diagnostics
- 3Collect co‑pays and process payments
- 4Call patients to notify them of schedule changes
- 5Maintain accurate practice‑specific documentation
- 6Communicate insurance policy details to patients
- 7Assist with patient navigation and resource referrals
- 8Collaborate with clinical teams to resolve patient concerns
- 9Uphold confidentiality and HIPAA standards
Requirements8
- 1Excellent interpersonal skills and strong verbal communication
- 2Ability to prioritize tasks and handle multiple demands
- 3Proficiency with EHR and billing software
- 4High school diploma or GED required
- 53‑5 years of healthcare administrative experience
- 6Knowledge of insurance claim processes
- 7Experience with patient portal platforms
- 8Certification such as CPC Card or BCBA preferred
Salary Insight
$35 - $46k per year
Location
Required Skills
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