Patient Representative II - Registration & Scheduling
Overview
You will own patient registration, admission, and scheduling at Fairfield Outpatient Department, handling 20-40 patients per shift with accuracy and care. You will ensure every patient is identified correctly, isolation precautions are set for infectious disease cases, and financial data stays secure under HIPAA. You will collaborate with clinical teams and revenue cycle staff, resolving registration issues and entering data into EPIC and Cerner systems. What sets this role apart is the chance to work at a top-ranked children's hospital that embraces innovation and responsible AI use.
What You'll Do10
- 1Register patients for appointments, admissions, and procedures, verifying identity and insurance details in EPIC within the first 90 days.
- 2Schedule patient visits across multiple departments, coordinating with providers to meet care needs.
- 3Investigate and resolve patient, family, and staff requests related to registration and scheduling, escalating complex issues to management.
- 4Complete and authenticate compliance documents for JCAHO, CMS, and ODH, ensuring regulatory standards are met.
- 5Safeguard patient medical and financial information under HIPAA, accessing records only as needed.
- 6Enter accurate patient data into Cerner and update system records to support revenue cycle integrity.
- 7Contact external agencies or representatives to obtain missing information, reducing delays in care.
- 8Prepare isolation precautions for patients with infectious disease indicators, protecting patient and staff safety.
- 9Identify special patient needs and coordinate accommodations, such as interpreter services or mobility support.
- 10Explain system errors to management and recommend workflow changes to improve registration accuracy.
Requirements10
- 12+ years of work experience in a related job discipline, such as healthcare customer service, registration, or billing.
- 2High school diploma or equivalent.
- 3Experience with EPIC or Cerner patient registration systems, preferred.
- 4Knowledge of HIPAA privacy rules and ability to handle confidential information appropriately.
- 5Familiarity with compliance standards such as JCAHO, CMS, and ODH.
- 6Proficiency in Microsoft Office Suite, including Excel and Outlook, for data entry and communication.
- 7Strong attention to detail for accurate patient identification and data verification.
- 8Ability to work onsite at the Fairfield Outpatient Department in Columbus, Ohio.
- 9Flexibility to work day shifts, Monday through Friday, with potential weekend rotation.
- 10Customer service orientation with the ability to de-escalate stressful situations.
Salary Insight
Salary not disclosed in listing
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