Patient Access Supervisor – Registration Operations
Overview
Lead a dedicated team that serves as the first point of contact for patients and visitors. As a Patient Access Supervisor you will oversee daily registration operations, mentor staff, improve workflows, and ensure every patient receives a seamless compassionate and efficient registration experience while maintaining the highest standards of accuracy compliance and customer service. This position requires no direct patient care but focuses on operational excellence and team leadership.
What You'll Do11
- 1Lead and coordinate daily operations of the Patient Service Center to ensure efficient accurate and patient focused registration services
- 2Supervise coach and support Patient Access staff by providing training guidance and ongoing performance feedback
- 3Foster a positive collaborative team environment focused on delivering exceptional customer service
- 4Assist patients with registration questions resolve complex issues and manage escalated concerns professionally and empathetically
- 5Ensure patient demographic insurance and registration information is complete accurate and entered according to hospital standards
- 6Oversee insurance verification and authorization processes while supporting patients with insurance and billing related questions
- 7Monitor compliance with HIPAA regulatory requirements and organizational policies and procedures
- 8Identify opportunities to improve workflows reduce wait times and enhance the overall patient registration experience
- 9Partner with clinical admissions billing and other departments to promote seamless communication and coordinated patient care
- 10Track registration metrics analyze operational data and recommend process improvements to increase efficiency quality and team performance
- 11Support staffing scheduling onboarding and professional development initiatives as needed
Requirements10
- 1Associates Degree Healthcare Management required or Associate's Degree related field of study required
- 22-3 years experience in hospital registration or admissions accepted in lieu of degree
- 3Licenses and credentials relevant to healthcare administration
- 4Understanding of healthcare regulations patient privacy laws HIPAA insurance verification processes and electronic health records EHR systems
- 5Strong organizational and interpersonal skills to coordinate activities manage staff and collaborate with various stakeholders
- 6Exceptional customer service skills with a focus on patient satisfaction and problem solving abilities
- 7Meticulous attention to detail in ensuring accurate and complete patient information and documentation
- 8Excellent verbal and written communication skills to interact with patients staff and other healthcare professionals
- 9Physical ability to stand occasionally walk occasionally sit constantly lifting occasionally carrying occasionally pushing rarely pulling rarely climbing rarely balancing occasionally stooping rarely kneeling rarely crawling rarely reaching occasionally gross manipulation constantly fine manipulation frequently feeling constantly vision near constant talking hearing remote type onsite work location 789 central avenue scheduled weekly hours 40 employee type regular work shift day
- 10Commitment to continuous learning and professional growth within a dynamic healthcare environment
Salary Insight
$40 - $58k per year
Location
Required Skills
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