Patient Registration Representative OhioHealth

Overview

Part time casual position at Riverside Methodist Hospital owns revenue cycle process and provides exceptional customer service. This role drives patient registration across multiple domains while ensuring data accuracy and regulatory compliance. The ideal candidate thrives in a high reliability environment where team collaboration and clinical precision are essential.

What You'll Do32

• 1Accurately identifies patient in EMR system
• 2Obtains and enters accurate patient demographic and financial information through a standard work process to complete registration while maintaining confidentiality
• 3Provides exceptional customer service during every encounter with patients families visitors and OhioHealth physicians and associates
• 4Performs registration functions in any of the Patient Access areas
• 5Uses critical thinking skills to make decisions resolve issues and/or escalate concerns when they arise
• 6Uses various computer programs to enter and retrieve information
• 7Verifies insurance eligibility using online eligibility system payer websites or by phone call
• 8Secures and tracks insurance authorizations and processed BXC patients
• 9Transcribes ancillary orders
• 10Generates, prints and provides patient estimates utilizing price estimator products
• 11Collects patient out of pocket expenses and past balances to meet individual and departmental goals
• 12Attempts to collect residual balances from previous visits
• 13Answers questions or concerns regarding insurance residuals and self-pay accounts
• 14Uses knowledge of CPT codes to accurately select codes from clinical descriptions
• 15Generates appropriate regulatory documents and obtains consent signatures
• 16Identifies and/or determines patient out of network acceptance into the organization
• 17Reviews insurance information and speaks to patients regarding available financial aid
• 18Explains billing procedures, hospital policies and provides appropriate literature and documentation
• 19Scans required documents used for claim submission into patient’s medical record
• 20Escorts or transports patients in a safe and efficient manner to and from various destinations
• 21Assists clinical staff in administrative duties as needed
• 22Complies with policies and procedures that are unique to each access area
• 23Assists with training new associates
• 24Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas
• 25Goes to the Nursing Units to register or obtain consents
• 26Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations
• 27Makes reminder phone calls to patient
• 28Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts
• 29Maintains patient logs for statistical purposes
• 30Reviewed insurance information and determines need for referrals and/or financial counseling
• 31Educates patients on MyChart, including its activation
• 32Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination

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