Patient Care Coordinator, Call Center at ENT Practice
Overview
Lead scheduling and patient communication across multiple departments in a high-volume call center. Own appointment coordination, follow-up, and patient inquiries to ensure timely access to ENT Sleep Imaging and related services. Collaborate with clinical teams to route requests accurately and maintain records with EMR systems. This role emphasizes patient-centered service, responsiveness, and precise data entry in a fast-paced environment.
What You'll Do11
- 1Build and manage patient appointments for ENT Sleep Imaging Cosmetic Allergy Audiology and Post-Operative services
- 2Schedule and register patients while ensuring accurate demographic insurance and appointment data in the EMR
- 3Respond to patient provider and staff inquiries via phone voicemail web SMS and EHR messaging
- 4Monitor and complete tasks in the User Scheduler work queue
- 5Review automated scheduling partner bookings for accuracy and appropriateness
- 6Review Healow and Zocdoc online appointments to ensure correct booking and missing information
- 7Coordinate after-hours and overflow communications via NotifyMD PerfectServe Healow Zocdoc and other channels
- 8Contact patients to schedule follow-ups coordinate care and reschedule as needed
- 9Process inbound referrals to register patients referred to the practice
- 10Escalate clinical questions or urgent concerns as appropriate
- 11Maintain professional patient interactions and meet established call center performance standards
Requirements6
- 1High school diploma or equivalent
- 2Ability to navigate an EMR and Windows environment
- 3Typing speed of at least 30 words per minute with 90% accuracy
- 41-5 years of healthcare call center or related experience
- 5Bilingual English Spanish preferred
- 6Experience in Sleep or ENT office a plus
Salary Insight
$18 - $22k per year
Location
Required Skills
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