Pathway of Hope Case Manager, Social Services & Community Support
Overview
Own end to end case management for homelessness prevention and emergency assistance at scale within the Pathway of Hope program. You will coordinate housing, benefits, and community resources for diverse clients in Chandler and surrounding areas. This role blends direct client support with program compliance and data entry using WellSky and HMIS. You will work with a team of case managers, coordinators, and Salvation Army staff to connect clients with spiritual and community resources.
What You'll Do10
- 1Build individualized action plans and guide clients toward independence within 12 months, leveraging community services and benefits
- 2Design and conduct ongoing case management assessments at 30, 60, 90, and 365 days to track progress and adjust plans
- 3Lead referrals to housing, health benefits, and financial support with timely follow up and documentation
- 4Ship and maintain accurate client files and WellSky records while ensuring confidentiality
- 5Drive collaboration with external agencies and landlords to secure rental assistance and services
- 6Own program reporting by compiling monthly POH statistics and submitting accurate data
- 7Collaborate with the Divisional Pathway of Hope Coordinator and participate in trainings to expand skills
- 8Support spiritual growth by linking clients with corps programs and pastoral care
- 9Maintain high level of customer service and integrity in all client interactions
- 10Ensure compliance with Protect the Mission standards and fleet safety requirements
Requirements5
- 1Bachelor’s degree in social work or related discipline or eight years’ experience with crisis clients
- 2Experience with homelessness or housing stability services
- 3Extensive knowledge of community resources and Microsoft Office suite including Word, Excel, PowerPoint and Publisher
- 4Excellent communication skills and ability to work with diverse populations
- 5Valid Arizona driver’s license with clean driving record and ability to pass background checks
Salary Insight
$46k per year
Location
Required Skills
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