Operations Manager, Real Estate & ADM Program
Overview
You will own the operational backbone of Holladay Ventures, running the Affordable Development Mastery (ADM) coaching program and supporting traditional operations and resident services. You will directly manage member enrollment, scheduling, billing, and day-to-day issue resolution, while coordinating with the coaching team. Working alongside the Director of Ops, you will drive cross-departmental alignment, HR administration, and resident feedback loops. This role frees leadership to focus on strategy, making you the linchpin of a growing real estate firm.
What You'll Do10
- 1Manage the ADM member experience: field questions, oversee enrollment, schedule sessions, and process billing and invoicing with QuickBooks.
- 2Point ADM members to program resources, recordings, and frameworks, escalating complex issues to the coaching team.
- 3Flag recurring member questions or community risks to leadership, improving program responsiveness.
- 4Coordinate with coaching staff to ensure a smooth client journey, handling business and administrative sides only.
- 5Hire and onboard new ADM staff and members, using Slack and Google Workspace for communication.
- 6Act as liaison between departments and leadership on company goals, using Notion for documentation.
- 7Support HR administration: maintain the Employee Handbook, manage onboarding and offboarding with BambooHR.
- 8Organize training sessions and team events, leveraging Zoom for virtual meetings.
- 9Assist the Accounting Manager with AP/AR and budgeting in Excel.
- 10Maintain legal entity filings and support technology needs across the organization.
Requirements8
- 12+ years in operations, program coordination, or project management.
- 2Proficiency in Microsoft Office Suite, especially Excel for data tracking.
- 3Proficiency in AI tools and ability to learn new software quickly.
- 4Strong organizational skills to manage multiple priorities under tight deadlines.
- 5Excellent written and verbal communication for member and team interactions.
- 6Experience with Slack, Zoom, and Google Workspace in a remote or hybrid environment.
- 7Self-starter with a detail-oriented approach and leadership instincts.
- 8Bachelor's degree or equivalent work experience.
Salary Insight
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