Medical Practice Manager, Healthcare Operations & Patient Experience
Overview
Own day-to-day practice operations at scale, delivering exceptional patient experiences from first contact through follow-up care. Lead a hands-on, service-driven team in a fast-paced healthcare environment while balancing business performance with high-quality care. This role blends operations, financial management, and team development to drive sustainable practice growth in Phoenix area.
What You'll Do8
- 1Lead daily practice operations to ensure an efficient, welcoming environment and high patient satisfaction
- 2Oversee patient scheduling, appointment management, and follow-up processes to optimize flow and outcomes
- 3Monitor feedback and address concerns in accordance with practice guidelines
- 4Analyze revenue, expenses, and KPIs to identify opportunities for efficiency and growth
- 5Manage inventory and equipment, control costs, and partner with leadership on strategic initiatives
- 6Provide day-to-day leadership, coaching, and development for staff
- 7Collaborate on recruiting, onboarding, training, and schedule management
- 8Ensure compliance with regulations and internal controls while pursuing continuous improvement
Requirements8
- 13+ years of management or leadership experience in a service-driven environment
- 2Experience managing budgets, revenue targets, expenses, and key performance metrics
- 3Strong coaching and performance management skills
- 4Excellent written and verbal communication skills
- 5Ability to balance operational systems with relationship-driven leadership
- 6High attention to detail and strong organizational skills
- 7Professionalism, discretion, integrity, and sound judgment
- 8Willingness to work weekends and operate in a fast-paced, patient-centered environment
Salary Insight
$70 - $80k per year
Location
Required Skills
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