Loan Operations Unit Manager, Loan Servicing & Compliance
Overview
The role leads a Loan Operations Unit overseeing servicing and compliance at scale within a top financial services team. Manage daily operations, risk controls, and service delivery for diverse loan types. You will coach a cross functional team, align with Treasury and Accounting partners, and drive process improvements. This position stands out through exposure to regulatory change, hands on analytics, and a strong emphasis on team development.
What You'll Do10
- 1Build and guide a Loan Operations team through hiring, performance management, and succession planning to achieve service levels and metrics.
- 2Design and monitor productivity metrics and scorecards to ensure timely processing with regulatory turnaround requirements.
- 3Direct loan servicing activities across escrow, insurance, taxes, payoffs, and post closing collateral to ensure compliance and accuracy.
- 4Oversee quality assurance and control, investor reporting, and issue resolution to maintain service excellence.
- 5Ensure adherence to federal, state, and local regulations and internal policies, monitoring for operational and compliance risks.
- 6Identify and mitigate risks and implement regulatory changes including BSA/AML, TRID, RESPA, FACTA, GLBA, and FDCPA.
- 7Collaborate with Treasury, Accounting, Syndications, and Leverage Lending on loan purchase and sold loan activities.
- 8Lead process improvement initiatives and maintain comprehensive procedural documentation and training updates.
- 9Support UAT and system configuration with IT to ensure accurate loan system data and reporting.
- 10Prepare and respond to audits, develop corrective action plans, and drive compliance posture across the unit.
Requirements9
- 1Bachelor's degree in Finance, Accounting, Business Administration, Economics, or related field
- 2Minimum of 7 years of loan servicing experience
- 3Minimum of 5 years of management experience leading operational teams
- 4Strong knowledge of loan servicing regulations, compliance requirements, and industry best practices
- 5Experience with escrow administration and escrow analysis
- 6Excellent leadership, coaching, and team development skills
- 7Strong analytical, problem solving, and decision making abilities
- 8Effective project management with ability to manage multiple priorities
- 9Advanced proficiency in Microsoft Office, particularly Excel
Salary Insight
$95 - $128k per year
Location
Required Skills
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